Managing Account Balances & Charges

Why is There a Balance on my Account?

A balance on your account can arise for a variety of reasons, commonly including deductible charges, co-insurance, or co-pay amounts that are due. We understand this can sometimes be confusing or unexpected. If you have concerns or believe there might be an error, we strongly encourage you to reach out to your insurance provider for a detailed explanation and verification of these charges.

Managing Your HSA Account

To assist you in managing your Health Savings Account (HSA), we offer an easy process for requesting statements. Please contact our Billing Department at 856-346-0005 Ext 8500 or send an email to Billing@Neurabilities.com

Managing Credits on Your Account: Refund Process

If you find that your account has a credit balance and you have no outstanding charges or upcoming appointments, you may be eligible for a refund. We endeavor to process refunds swiftly, typically within a 10-day period. For further assistance or to initiate a refund request, please contact our Billing Department at 856-346-0005 Ext 8500 or send an email to Billing@Neurabilities.com

Understanding Additional Time Charges for Appointments

At times, additional charges may be incurred during your child's appointment. These are typically due to the physician's thorough review of medical records prior to a new patient appointment or if an extended duration is needed to provide the best possible care. We are committed to transparency and are happy to provide further explanations regarding these charges upon request.

Querying the Breakdown of Charges on Your Patient Portal

We recognize the importance of having a clear understanding of the charges on your account. Currently, our Patient Portal does not offer a detailed breakdown of charges. However, we are committed to ensuring you have access to all the information you need. Should you require a detailed breakdown, please do not hesitate to reach out to our billing department at Billing@Neurabilities.com